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Fulfillment

What is fullfilment

Fulfillment is a rather broad concept and activity which is becoming more and more popular in the online trade. In fact, it is the organisation of warehouse logistics for your online shop.

Fulfillment covers all logistical areas, starting with the selection of a suitable warehouse and ending with the storage, processing and dispatch of goods from it to the customer. The owner of the online shop deals exclusively with the promotion and sale of his products, while a third-party outsourcing company takes care of everything else.

Fulfillment from ZAMMLER is a comprehensive solution for online stores

We provide high quality logistics for the online store, which has a positive effect on the business as a whole. The online store is engaged in the selection of suppliers and marketing, and transfers all logistics to high-quality outsourcing, which significantly reduces its costs and improves customer service.

A range of fulfillment options that we offer

  • Receiving goods from the supplier;
  • Storage;
  • Complete set, order packing;
  • Delivery to the door by the suitable courier service;
  • Reporting;
  • Processing of returns;
  • Payment service (receiving payment from the recipient);
  • Photo services.

Advantages of fulfillment by ZAMMLER

  • Comprehensive service;
  • Customized solutions;
  • Personal manager;
  • Attractive commercial terms;
  • Low error rate (0.02%);
  • High degree of involvement and responsibility for the project;
  • Reduction of costs for warehouses, communications, personnel;
  • Optimization of operating costs: reduction of IT costs and capital costs of warehouse rental;
  • Ability to track performance indicators of the composition;
  • Providing the most optimal type of delivery and payment;
  • Only received services are paid.

Characteristics of fulfillment centre

  • Class “A” warehouse;
  • Anti-dust floor covering;
  • Temperature conditions from +15 to +24 Сº;
  • Splinker fire extinguishing system;
  • Round-the-clock security system with video surveillance;
  • WMS-system (Warehouse Management System (Qguar);
  • Modern handling equipment.

Center address: Krasylivka village, Brovarsky district, Kyiv region.

How it works

The main purpose of fullfilment is to temporarily store products in the warehouses of the company providing such a service. The owner of an online shop can use such a warehouse to store all or part of his range of products.

Then the fulfilment company starts working with the products according to a plan agreed with the customer. Its work may consist of order picking using, for example, branded packaging, communicating with order recipients, and dispatching products via postal services chosen by the customer.

Using state-of-the-art warehousing software, the operators handle your orders without any further instructions from you. The customer (shop owner) pays the fullfilment service provider for each individual item sent.

What does fullfilment solve for any online business related to online sales? The shop owner is relieved of all the worries associated with things such as:

  • Finding a warehouse to store products;
  • Organization of space for storage;
  • hiring employees and equipment for the warehouse;
  • packaging of sold products;
  • arranging insurance for the goods;
  • parcel picking;
  • receiving and processing payments from order recipients;
  • dispatching postal parcels to customers;
  • dealing with returns and so on.

Disadvantages and advantages of fullfilment

The main advantages of fullfilment include the following points:

  • solving most of the problems and issues related to logistics;
  • significant time savings for the business owner;
  • savings on warehouse rent;
  • the ability to fully concentrate on product promotion and expanding the customer base.

In addition, the service of fullfilment allows you to significantly speed up the processes of sending and processing orders in large quantities (on holidays, for example).

Of course, there are also disadvantages, which include, for example:

  • The storage capacity has to be as close as possible geographically to the seller;
  • Inability to personally control all logistical processes;
  • possible errors in dispatching goods on particularly busy order days;
  • not very suitable and profitable for shops with a small customer base and small number of orders;
  • delays in transferring money to the retailer from the intermediary company that accepts the payment.

Why should an online retailer think seriously about fulfilment?

If your online shop has a large customer base, if you send dozens or hundreds of parcels to your customers every day, fullfilment can be a great help to your business. With its help, you remove almost all the worries associated with logistics, focusing solely on sales and brand promotion.

At the same time, if you still have a small online business with low sales, this service may not be very useful and profitable. It is advisable to carefully weigh up the pros and cons and find out the cost of fullfilment services before you start working with a particular intermediary company.

See other services:

Warehouse logistics
Cross-docking

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